Shipping
Canada Post Strike
As of November 15, 2024 Canada Post is on strike. We have back up shipping methods in place and will be using UPS and other courier services to ship our packages. Please note that these services may not be available for Canadian PO boxes and rural route addresses. If you have any questions or concerns about shipping or your order, please contact us!
Shipping Charges
- We ship all orders via Canada Post.
- We offer $15 flat rate shipping to Canada and the US
- We offer free shipping to Canada and the United States on orders over $175.
- Shipping charges for international destinations are calculated according to Canada Post's shipping rates.
- US customers please note: Our flat rate and free shipping options are the most economical, but do not include tracking. We cannot be responsible for lost or delayed packages that do not include tracking. If you require tracking for your package, please choose the Tracked Packet option.
- International customers please note: Recently there have been many delays with international packages, so we are currently only sending packages with tracking.
- Beyond Merino yarn club subscriptions: Shipping for our bi-monthly yarn club boxes will be charged at either Canada Post's calculated parcel rate or our $15 flat rate (for Canada and the US), whichever is least expensive for your shipping address. All subscription boxes will be shipped with tracking.
- Colour Wheel Adventures yarn club subscriptions: Shipping for our monthly yarn club boxes is free within Canada (oversized lettermail) and $5 flat rate for the US (untracked small packet). If you wish to upgrade to tracked shipping, please contact us before subscribing.
Delivery Time
- Orders will be shipped within 3 business days. If you're in a hurry to get your yarn, please contact us and we'll confirm if we're able to ship your order sooner so you can cast on right away!
- If an item you ordered is out of stock or we are unable to fill your order within this time frame for any other reason, we will contact you by email.
- In general you should receive your order within one to two weeks of the date you receive your shipping confirmation email. Overseas orders may take longer depending on which shipping option you choose.
Studio Pickup
If you're in the Montreal area, you have the option to pick up your order at the Sweet Paprika studio to save the shipping charges. Our studio is located in St-Henri at 137 Saint-Ferdinand, Suite 223.
We're on the second floor; if you have mobility difficulties or are unable to climb the stairs for any reason we will be happy to bring your order to the front entrance.
Our studio is open by appointment only. You can contact us in advance by phone or email to arrange a time for pick up, or we will reach out by email to schedule a time after you place your order.
Email: info@sweetpaprikadesigns.com
Phone: 514-629-9529
